It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Interact with and guide visitors through walking tours of Globe Life Field in Arlington.
Assist with preparation and execution of field trips, group tours, birthday parties, and special event tours, both on game days and non-game days.
Must memorize tour script and be able to share facts about the ballpark, the Texas Rangers and MLB history in an educational and entertaining manner. A comprehensive Tours script is provided.
Monitor all areas of Rangers tour route prior to guest arrival, and as needed, unlock and check all areas before beginning tour.
Learn which tours and routes are available daily.
Ensure safety of all visitors.
Maintain a professional image and pleasant demeanor at all times.
Welcome each guest and serve them throughout their visit.
Selling tour tickets as needing and handling money.
Other duties as assigned.
PREFERRED QUALIFICATIONS:
Can manage a group of people ranging upwards of (35) guests at once, of varying ages.
Strong attention to detail and reading comprehension skills required.
Displays strong verbal and written communication skills.
Ability to work effectively and comfortably with a diverse range of patrons from all backgrounds.
Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
Strong interpersonal, customer service and public speaking skills.
Knowledgeable of the Texas Rangers and Major League Baseball history.
Ability to work independently and in a team environment.
Must have internet access, personal email address, and computer skills for scheduling and other departmental communications.
Ability to maintain a positive attitude while handling difficult situations is essential.
Responds quickly and effectively to changing circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
Must have reliable transportation.
Ability to work nontraditional and extended hours due to business requirements including late nights, weekends and holidays. Must be available at least 2 days per week throughout the year.
Please note that Tour Guides do not have access to the Texas Rangers players at any time.
Bilingual, Spanish & English speaking is a plus!
PHYSICAL REQUIREMENTS:
Ability to continuously stand and walk or move for up to 8 hours throughout the ballpark, including but not limited to, stairs and ramps. All tours routes are ADA accessible.
Ability to project voice for extended periods of time.
Ability to help move items, such as boxes of promotional materials and lunch coolers, as needed.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
