In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
The starting hourly rate range for this position is $19.00 to $22.30 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.
The Ticket Operations Representative is a full-time position that supports the ticketing needs of the Anaheim Ducks Sales Department as well as the Honda Center Premium Department. This position assists in the day-to-day operation of the Anaheim Ducks and Premium Ticket Operations Department in the areas of suites, club seats, season seats, partial plans and single day event tickets.
Responsibilities
- Process ticket orders received from sales department in Archtics, including rental suites, season, partial plan, SRO, and club tickets
- Build ticket accounts, process payments and distribute tickets and ticket packages; including the Premium monthly mailing
- Generate ticket data reports using Excel on an as needed basis
- Assist with invoicing and payment reconciliation from Premium and Ducks ticket holders
- Work Honda Center events as the Premium Ticket point of contact along with assisting in the Box Office on Ducks game days; operate a game day Will Call window and act as initial level of problem resolution at Will Call
- Process season ticket upgrades at annual Select-A-Seat event
- Maintain accurate files of all correspondence and order forms for premium accounts, season accounts and all other ticket orders
- Provide excellent customer service for Premium clientele and Anaheim Ducks season ticket members; assist in resolving ticketing problems, guest complaints, etc.
- Other duties as assigned
Skills
- College degree preferred
- Basic level knowledge of Microsoft Excel required
- Demonstrated professionalism
- Technical knowledge of the Ticketmaster Archtics system preferred
- Flexible schedule – Able to work evenings, weekends, and some holidays
- Able to work well with internal and external customers and demonstrate exceptional guest service skills over the phone and in-person
- Able to handle multiple tasks and work under pressure
Knowledge, Skills and Experience
Education - Bachelor's Degree
Experience Required - 0-1 Year
This position is on-site
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
