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We are looking for an experienced ticketing professional to join our Ticket Office team. The Senior Ticketing Manager will report directly to the Director of Ticketing. This position will directly manage full-time team members, and provide Paycom Center clients with comprehensive event management and ticketing services. Primary responsibilities include providing venue-specific information to promoters, event submissions, event financials, ongoing event administration, box office operations, day of show production, and settlement. Product specialization will include Host, Archtics, TM1, Entry, AXS, and Account Manager.
Responsibilities
- Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
- Manage, lead, develop, and coach full-time Ticket Office team members by providing staff with strong leadership oversight and career development
- Advise and manage reporting for the venue and its promoter clients.
- Ensure the venue is maximizing its use of Ticketmaster products and services.
- Provide initial venue-specific information to promoters such as venue specs and requirements, scalings, and financials.
- Submit events to Ticketmaster for programming; manage all inventory requirements, special offers, and programs on behalf of venue and promoter.
- Responsible for day of show box office support for venue, promoter, and customers with night of show settlement and reporting as required.
- Help maintain the Ticket Office budget and ensure department says within given budgetary restraints.
- Build events in the Archtics database and assist Premium Sales & Services Team with season renewals and member presales, including setting up Account Manager for sales to our premium ticket members.
- Setup scanners, gates, rules, exceptions, load events, and archive with the Ticketmaster Entry system.
- Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
- Collaborate with arena teams such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and IT.
- Perform all other duties as assigned by Director of Ticketing.
- Assist the Director of Ticketing in developing the long-term strategy of the Ticket Office to best serve all clients while delivering on departmental and company objectives.
Qualifications
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- 4-6 years’ experience with the Ticketmaster suite of products including Host, Archtics (as a super user), TM1, TM Entry, and Mobile Technology, AXS; or similar software.
- 4-6 years’ experience with large-scale events in a concert setting at an arena, stadium, or similar.
- Excellent verbal and written communication and documentation skills.
- Experience training and managing full-time staff.
- Extremely organized and detail- oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
- Proficient with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
- Skilled in conflict resolution.
- Ability to work well within a team environment, yet comfortable completing tasks independently.
- Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
- Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the arena
- Bachelor’s Degree in Business, Sports Management, Marketing or other related field is preferred.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Human Resources Manager: Darla Shaw
Paycom Center – Prairie Surf Studios
One Myriad Gardens, Oklahoma City, Ok. 73102
No Phone Calls
All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
