The Sales & Service Academy will be ambitious, professional, self-motivated individuals. This team will be responsible for selling season ticket memberships, groups, and single-game suites and developing and growing relationships with new and existing fans. You will help handle inbound calls on our mainline and the day-to-day execution of activities and events including providing support and assisting in game day needs.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS
SERVICE
• Actively take inbound calls and provide world-class customer service to fans.
• Reply to emails that come into the Customer Service inbox.
• Implement and set-up initiatives to help retain Season Tickets Members including events and other ‘day-making’ initiatives.
• Ability to work game nights and support with arena set up and game night initiatives.
• Support the Service Team and assist with other duties as assigned.
SALES
• Meet or exceed both individual and team sales goals.
• Actively research and prospect new sales leads for ticket packages, group, and suites.
• Comfortable with making outbound phone calls to prospective Season Ticket Members or Group Buyers.
• Ability to work game nights at the designated Sales space inside Xcel Energy Center.
• Represent the Minnesota Wild at community events to network and implement sales promotions.
• Contribute positively to the Sales Team with day-to-day projects and needs.
POSITION REQUIREMENTS
FORMAL EDUCATION & CERTIFICATION
• College graduate highly preferred.
• Customer service or sports industry experience preferred along with a degree in areas of sports management, sales and business management.
KNOWLEDGE & EXPERIENCE
• Attention to detail with excellent written and verbal communication skills.
• Proficient computer skills with the ability to use Microsoft Word, Excel, Access, and PowerPoint.
• Familiarity with database management tools (i.e. CRM).
PERSONAL ATTRIBUTES
• Excellent time management and organizational skills with the ability to successfully prioritize and multi-task.
• Ability to work collaboratively within team environments with a focus on quality fan and guest experience.
• Ambitious go-getter, competitive, driven to make sales.
• MUST demonstrate a positive attitude at all times.
• Driven to solve challenges and problem-solve at the highest level.
• Ability to work in a fast-paced environment and meet tight deadlines under pressure.
• Have a friendly professional and confident manner.
WORK CONDITIONS
• Ability to work flexible hours including evenings, weekends and/or holidays (approx. 40 hours per week).
• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
• Ability to lift at least 20 pounds and occasionally up to 40 pounds.
• Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.
• We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunities for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.
