Lead Job Description

Introduction:

Come join America’s Team and be a part of the 5x Super Bowl Champion Dallas Cowboys Family! Our winning tradition doesn’t just happen on the field, it extends into our communities and retail stores. The Dallas Cowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear. As part of the Team, you’re an integral part of our selling culture and ability to bring the excitement of the Dallas Cowboys to our fans. The Star represents our success and quality of work through world- class customer service. Earning your Star comes with a commitment to deliver an exceptional customer experience while maximizing sales and profit. We are recruiting teammates who act with integrity, pursue excellence, give back to the community, display teamwork, and strive for passion every day. If you believe your skills and experience would be a great fit for the Dallas Cowboys Pro Shops, we encourage you to apply today!

Customer Experience:

• Creates a fun and energetic environment for our fans and teammates.
• Mentors and trains teammates to utilize the “Star Service” model and selling skills to provide a world-class shopping experience that encourages positive customer connections and loyalty.
• Trains and exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans.
• Proactively educates himself/herself and teammates on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
• Supports and assists Store Manager’s vision in creating and maintaining impactful presentations that reflect company standards and expectations.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.

Selling Culture and Talent:

• Assists Store Manager in creating and continuously elevating a selling culture that focuses on acquiring the needs of our customers and building lasting relationships.
• Is able motivate, challenge, and hold teammates accountable to performance expectations.
• Able to advise, upsell, and influence the purchase of additional products to maximize sales.
• Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team.
• Assists Store Manager in the recruiting and hiring process by conducting prescreen interviews and providing constructive feedback.
• Plays a supporting role to Store Manager in the personal development of teammates and keyholders through coaching, training, and role-playing.
• Leads and promotes Dallas Cowboys United Membership packs to all fans.

Operational Excellence:

• Effectively communicates and provides feedback to the Store Manager to help drive performance targets and analyze business and teammates’ strengths/opportunities.
• Able to perform all day-to-day responsibilities in the absence of the Store Manager.
• Understands, follows, and able to accurately communicate all company policies and procedures with integrity.
• Able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling.
• Completes opening/closing procedures.
• Able to balance our exceptional customer service experience with necessary operational tasks.