Summary of Position

To ensure the safety of our guests, contractors and employees while they are entering and exiting the parking ramp and parking lots, all while maintaining a high level of customer service.  Ensure the safety of vehicles while in ramp and lots.  Monitoring and controlling the movements of patrons, visitors, and contractors using various methods service is also a main component of the job. 

Core Responsibilities

• Provide a high level of service to patrons before, during, and after events. Our goal is to have 100% positive interaction with patrons;
• Must be able to accurately and responsibly handle money and create change in a fast-paced environment;
• Monitor the access and egress of patrons in the parking ramp and surface parking lot;
• Conduct routine surveillance rounds around the parking lots including the immediate perimeter;
• Perform other related duties or tasks as assigned or as become evident;
• Remain calm and professional in all situations;
• Monitor assigned areas within the parking lots to ensure guest safety and compliance with building policy;
• Remove trash, debris, and refuse. Take trash materials to the proper location and dispose of it properly;
• Greet, monitor and control the movements of patrons, visitors, employees and contractors;
• Report pertinent safety, maintenance and personnel information to supervisor;
• Maintain a professional attitude and appearance at all times;
• Create documentation for all pertinent events and maintain daily log sheets. 

Requirements of the Position

• High School Diploma or Equivalent;
• Must be able to obtain New York State certification and be of good character;
• Previous parking lot, cash handling and/or security experience is preferred;
• Must be able to stand, sit, walk for extended and varying periods of time;
• Must be able to walk stairs;
• Must be able to lift up to 50 lbs.;
• Must be willing and able to work in all weather conditions;
• Must be willing and able to respond to emergent situations;
• Must be able to work irregular hours including weekends, overnight shifts, holidays and unscheduled and forced overtime shifts;
• Must be able to work effectively with limited supervision at times.

Competencies

• Communicate effectively;
• Treat guests in a kind and courteous manner;
• Respond to request for service and assistance;
• Follow policies, procedures, and instructions;
• Use time efficiently;
• Observe safety and security procedures.

Education

• High School or better