MANAGER, SALES & SERVICE (WESTERN MICHIGAN UNIVERSITY)
Kalamazoo, MI
Onsite
THE RUNDOWN
Playfly Sports is looking for a Manager, Sales & Service to join our team in Kalamazoo, MI.
The Manager, Sales & Service is responsible for managing all tickets sales for ticketed sports through outbound, inbound, and renewal sales, as well as manage the inbound ticket sales phone line, in an effort to “upsell” conventional fans into packages that increase their level of spend, and/or their level of avidity for the Collegiate Athletics. Functions, may include, but not limited to policy and procedure development and implementation, ticketing system administration, as well as management, reconciliation and reporting of financials.
WHAT YOU’LL ACCOMPLISH
- Assist in recruiting and hiring sales and service staff with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc
- Train and supervise ticket sales and service staff
- Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development
- Lead, motivate, develop and ticket sales staff
- Oversee day-to-day operations of ticket sales for ticketed sports through outbound, inbound and renewal sales, ensuring compliance with all policies and procedures
- Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives
- Supervise and maintain accurate financials, accounting records and detailed reporting for ticket sales through monthly reports, and reconciling with the finance department as requested
- Work with athletic department to ensure programming and functionality for university’s ticket sales webpage
- Work with athletic department to ensure programming best practice and procedures, season renewals, inventory management, a-z program building
- Investigate and resolve ticket-related issues
- Establish and maintain effective working relationships with internal and external customers, and updates/relays all box-office related event information to each department and client
- Collect ticket monies, tracks accounts payable/receivable, follows up on past due invoices, processes payments, enrolls season ticket holders in payment plans
- Assist development of marketing and promotional activities
- Evaluate sales/marketing/project-related materials and proposed actions, analyzes challenges or consequences, identifies alternative actions/solutions, and implements recommendations in support of organizational objectives
- Other job-related duties as assigned
WHAT YOU’LL BRING
- Minimum of 1-3 years of sports ticket sales experience (in a college athletics setting strongly preferred) with a minimum of 1 year in ticket sales or service, ticketing management, and/or team leader preferred
- Bachelor's Degree preferred but not required
- Experience and working knowledge of Paciolan, eQuery, and eVenue ticketing and CRM reporting systems is strongly preferred
- Computer and Microsoft Office application proficient, with advanced-level Excel skills preferred
- Detail oriented with strong analytic, administrative and time management skills, as well as the ability to be flexible
- Demonstrated problem-solving abilities
- Organized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environment
- Excellent written and verbal communication skills, including the ability to with quickly develop positive relationships
- Ability to work well with others and comfortable taking initiative
- Proven ability to provide exceptional customer service to internal and external customers
- Self-motivated and energetic
- Working knowledge of NCAA rules and regulations
- Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company
TRAVEL, LIFTING, PHYSICAL REQUIREMENTS
- Availability to work outside typical office hours including nights and weekends as needed
- The work is sedentary in nature
- Walking, standing, bending and carrying of light office items is required
- The work is typically performed in an adequately lighted and climate-controlled office environment
- May require occasional travel. Less than 5%
WHAT WE DO
Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America’s largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com
WHAT WE STAND FOR
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.
EEOC & DIVERSITY STATEMENT
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
ACCOMMODATIONS
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
[email protected].
