Summary:
Plays a key role in delivering world class member services, involving education and communication, to WTA players. Principally performing the onsite liaison role between players and WTA staff, the role will also require administrative support of player and other member programs.
Essential Duties & Responsibilities:
- Support the execution of member benefits and the strategic plan and goals of Member Relations to provide centralized resources, training and best practices.
- Actively listen to and serve the players. Respond to immediate concerns, utilizing knowledge of strategic goals and strong emotional intelligence skills. Report larger and department specific issues to appropriate staff (e.g., SVP Member Relations, VP Player Relations); use provided feedback to suggest changes & enhancements to player experience.
- Be knowledgeable on WTA Rules and WTA-wide member and Tennis integrity programs. Use this information to educate players on WTA business and current Tour issues, and items such as: calendar, rule changes, rankings, integrity, social media, safety and overall player well-being considerations.
- Develop rapport with players, coaches, agents and support team members, educate, and facilitate their participation in and completion of onsite requirements (documentation and completion of Rookie Hours and other programs)
- At tournaments, work with Supervisor to provide quality member service (including enforcing Tournament standards); facilitate resolution of player issues with Tournament/Player services and assist other onsite staff as needed.
- Liaise with Player Development staff on player educational programs. Coordinate on-site implementation of players’ Player Development requirements/Rookie Hours as young players transition to the WTA.
Administrative:
- Participate in weekly staff meetings, providing onsite player feedback through reports.
- Regular member communication and administration.
- Completion/submission of related onsite reports, expenses.
- Facilitate implementation of Player and Member Relations Initiatives onsite.
- Other duties as assigned.
Education and Experience:
- Bachelor’s degree and two years business communications experience or the equivalent combination of education and experience preferred.
- Two years professional or University tennis experience.
- Familiar with WTA Rules and conversant in the ITF Rules of Tennis.
- Athlete Development background and PAADS certified preferred.
Required Skills and Competencies:
- Ability to solve practical problems and work in an environment which is not uniform and prone to change.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Excellent verbal and written communications skills. Ability to debate issues, drawing from a broad knowledge base.
- Knowledge of foreign language preferred
- A team player who respects and interacts well with members being served.
- Adapts easily and shows initiative.
- Computer skills using word processing, excel, publishing & graphics, and email programs.
- Uphold WTA Core Values: Be Progressive, Collaborative, Passionate, and show Integrity. Align actions with WTA mission and priorities. Each team member needs to commit themselves to these core values so that we can constantly move forward in the same direction – Together.
Travel Requirements:
Travel up to 60% to domestic and international destinations (up to 140 days)
Supervisory Responsibilities:
None
Position Type/Work Schedule:
Full Time, 40 hours a week. Typical schedule will be Monday-Friday, plus weekend travel/working as required for events.
Work Environment/Physical Demands:
Work environment characteristics described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.
Physical Demands
The employee is required to sit for long periods; use close/distant vision; hear using the telephone; bend at the waist and knee; communicate verbally and electronically with worldwide constituency; use hands and fingers to operate a computer and telephone keyboard. Must be able to lift 50 lbs.
The WTA is an Equal Opportunity Employer.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
