JOB SUMMARY: The Guest Relations Coordinator is responsible for providing excellent service to Guest Relations event staff and assisting with the administrative support and day-to-day operations of the Guest Relations department. This role is responsible for the onboarding of all new hire employees, staffing and reconciling Special Events, and assisting with the planning, execution, and reconciliation of public events held at Empower Field at Mile High.
DUTIES AND RESPONSIBILITIES
Assist in the recruitment, hiring, and onboarding of part time Guest Relations team members
- Oversee the onboarding process for all new hires, ensuring that all necessary paperwork is completed and submitted to Human Resources
- Prepare employee ID badges and uniforms for each employee prior to the new hire orientation
- Assist the Guest Relations Assistant Manager with scheduling and conducting in-person interviews on a limited basis
Oversee the scheduling and staffing process for Special Events
- Coordinate with Special Events department to determine staffing needs for all Special Events
- Solicit staff availability for Special Events, assign shifts to staff, and schedule those shifts in Dayforce
- Create event-specific informational resources for staff
- Reconcile payroll; develop staffing cost reports; compile post-event information for department recap meetings
Perform administrative functions for the Guest Relations department
- Field phone calls and emails for the GR department, respond accordingly, or direct inquiries to appropriate responding party
- Respond to payroll inquiries and process password reset requests in Dayforce
- Enter attendance notes into Dayforce following Denver Broncos home games and other large public events
- Create/update employee profiles in ABI and print ID badges
- Assist with implementing the various elements of the Rewards and Recognition program
Assist with the planning, execution, and reconciliation of Denver Broncos home games and other public events
- Prepare event day equipment, including ticket taking devices, radios, and usher communicator devices
- Test tickets to ensure the scanning configurations and restrictions are working as intended
- Assist GR employees with the use of the event day equipment and troubleshoot issues as they arise
- Work with the GR Intern and other staff members to set up the ticket taking pedestals and queue lines prior to the events
- Help respond to employee and guest concerns during the event
Oversee the Guest Relations uniform, event, and office supply needs
- Track inventory of GR uniform items, and advise Director when additional items need to be ordered
- Track inventory of event day supplies (e.g. hand warmers, ponchos, first game buttons, etc.), and advise Director when additional items need to be ordered
- Track inventory of office supplies and advise Director when additional items need to be ordered
Oversee small public and private events
- Oversee GR Captains, Supervisors, and Team Members during the events
- Act as liaison between Guest Relations and the other departments responsible for executing the events
- Assist with reconciling payroll; developing staffing cost reports; compiling post-event information for department recap meetings
MINIMUM REQUIREMENTS
- Cover letter, resume and references
- Bachelor’s degree (or Associate’s degree plus 2 years of relevant experience)
- 1 year of sports related experience (Pro, College, full-time, part-time)
- Proficient working in Excel, Word, Outlook, and PowerPoint
- 1 year of customer service experience
PREFERRED SKILLS AND ABILITY
- Bachelor’s degree in Sports Management/Administration/Business or related field
- Internship in Venue Operations or Guest Services (minimum of 1 semester)
- Experience working with event day technology (radios, ticket scanners, etc.)
- Strong attention to detail and ability to work with extreme accuracy under pressure
- Ability to protect personal and payroll information by keeping information confidential
- Experience with HRM/HRIS systems (e.g. Dayforce)
In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary for this Colorado position is $45,000- $50,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.
Stadium Management Company offers a robust suite of benefits for our Staff including: Paid Time Off, 401(K) matching program, Paid Holidays, affordable Health, Dental & Vision coverage, Basic Life and AD&D Insurance, Voluntary Life and AD&D, Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
