Game Night Staff: Premium Hospitality Host (Part-Time/Seasonal)

Washington Mystics - Part Time

Washington · DC

Internship: Internship

weeks ago

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Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

You will provide first-class customer service and value for our fans.
You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
You will innovate. We are nimble and first to market. We are not averse to risk.
You will have fun. We are in the business of happiness.

Position Overview: The Premium Hospitality Host will support the Franchise Sales & Service department (WNBA Washington Mystics) with their Fan Experience. All Hosts will serve as liaisons between the Sales & Service team and their clients. Hosts will be primarily responsible for supervising premium hospitality areas and engaging with guests in those respective spaces or activations.

Are you upbeat, friendly, and outgoing? Are you from the DMV and passionate about DC culture and helping the Mystics grow their fan base? We'd love to hear from you!

Responsibilities:

Represent the Washington Mystics brand in a professional manner.
Serve as a premium brand ambassador in the community. Share knowledge about the organization and sales initiatives, generating excitement and awareness for team brands.
Staff hospitality spaces and other key areas on game days to help facilitate a positive guest experience.
Interact and build a deeper connection to fans and drive qualified sales leads.
Lead all aspects of set-up, execution, breakdown, and reporting of interactive elements at home games.
Provide outstanding customer service by creating unique touch points, responding to requests or communications in a timely manner, and establishing dynamic relationships with all customers.
Attend majority of home games as assigned to support ticket sales efforts and promotional initiatives.
Participate in learning opportunities on product offerings, pricing and sales strategies, as well as market trends and industry best processes.
Other duties as assigned.

Minimum Qualifications:

Minimum 18 years of age with a valid drivers' license.
Previous hospitality/sales/customer service experience.
Outgoing & bold personality, ability to proactively engage with a passionate sports fan base.
Passionate and knowledgeable about the WNBA, the Washington Mystics' District of Change pillars, and the DMV community.
Availability to work at least 12 home games during the 2024 Washington Mystics season.
Organized and able to prioritize work and problem solve in a dynamic, fast-paced environment.
Customer-service oriented, hardworking, collaborative teammate who is detail and results driven.
Access to reliable transportation.
Requires prolonged standing, walking, and stair climbing and the ability to lift and carry up to 25 pounds.
Flexibility to work nights, weekends, and holidays as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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