Food & Beverage Supervisor - Baptist Health IcePlex

FTL War Memorial

Fort Lauderdale · FL

Other (consulting, membership, non-profit, real estate): Other

months ago

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The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history. Off the ice, the business is experiencing growth across all key metrics and our revenue is at an all-time high. The organization is expanding outside of Amerant Bank Arena via the renovation of the FTL War Memorial/Baptist Health IcePlex in downtown Fort Lauderdale. This state-of-the-art ice facility will feature two regulation-size rinks, including a team practice rink with stadium seating, the Panthers’ new practice facilities spanning over 33,000 sq.ft. of offices and off-ice training facilities, and a 4,000-capacity music theatre for live entertainment. The future is bright, and we are very proud of what we are building in South Florida.

Job Title: Food & Beverage Supervisor – Baptist Health IcePlex
Department: SANZA Concessions
Reports To: Vice President, Hospitality
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Baptist Health IcePlex @ FTL War Memorial

Job Summary:
The Food & Beverage Supervisor is responsible for overseeing the daily operations of the Concession Stands including, but not limited to, pre-event setup, event day operations and event specific closing/ check-out functions. A primary function of this position is to serve as a team member liaison and support the development and implementation of new ideas, practices, and policies throughout each operation. The Food & Beverage Supervisor reports to the Concession Manager and is a part-time, event-based position located within the Food and Beverage Department. Hours for this position fluctuate depending upon the event schedule.

Essential Duties and Responsibilities:

Specific duties include but are not limited to:

Have complete knowledge of all menu items, production specs, ingredients, measurements and presentations
Assist with pre-event setup including stands and portables, setting stanchions and back of house spaces where/ when appropriate
Verify all stands/portables opening inventory for any discrepancies and sign beginning inventories
Understand and ensure proper execution of responsible alcohol service
Understand and ensure that all Health Department Food & Safety regulations are followed
Provide oversight to all stand and portable operations and monitor/ support expeditor efforts, cashier efficiency, etc…
Monitor food temperatures and storage to comply with food safety regulations
Monitor food and beverage quality and presentation throughout the event
Monitor stand/bars/portable wait times and escalate concerns when crossing communicated service thresholds
Maintain organization and cleanliness of all areas within the concession stand
Be comfortable with the arena and know how to navigate personally, as well as, assist guests
Support any other Food & Beverage department as needed
Monitor and work with team members during events to ensure excellent customer service standards are met

Supervisory Responsibilities:

Assist the Concession Manager with training of team members to ensure their success and the success of the department as a whole
Assist with in-event coaching as it pertains to proper practices/ procedures; communicate with management regarding these efforts following each shift
Conduct/ complete end of the night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards
Ensure all event documentation is completed and signed at all locations; including, but not limited to stand inventory sheets, void logs, spoilage tracking and food temperature logs
Partner with the FTL War Memorial Arena Senior Leadership to ensure a successful operation

Qualifications:

Must be a minimum of 21 years of age
1-2 years’ experience in a leadership role working in a fast-paced hospitality environment a plus
Must be extremely organized and detail oriented with the ability to multi-task
Must possess a positive attitude and strong work ethic.
Must possess excellent interpersonal and diplomacy skills; establishing and maintaining effective relationships with fellow worker and supervisors
Must be able to work in an environment with fluctuating temperatures, often cold
Must be able to work in an environment where noise level is generally high with heavy crowd traffic
Must be able to perform physical requirements of the position, including bending and/or lifting up to 50lbs and standing/walking for extended periods of time without sitting

Position Type/Expected Hours of Work:
This is a non-exempt (hourly) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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