Job Title: Evening Front Desk Attendant- UYA
Job Summary: The Kansas City MLB Urban Youth Academy is a nonprofit organization with the mission to empower Kansas’s City’s youth through baseball, softball, academic and social opportunities to be the leaders of tomorrow.
The normal working schedule for this position is Monday – Friday from 5:00pm to 8:30pm or the conclusion of Programming and nightly activities. The Evening Front Desk Attendant’s main task is to welcome visitors to the UYA during evening hours – clearly communicating to guests the schedule of activities and answering questions about where different activities are being held. There are multiple activities happening during the evening hours at the UYA, so it is critical that the incumbent be a skilled and effective communicator to minimize confusion and effectively direct guests to where they need to be. This position also works closely with the Coordinator of First Impressions to ensure a seamless transition between the end of daytime and beginning of evening programming.
Position Accountabilities/Responsibilities:
- Greet guests as they come in and give them directions to their field
- Answer the phone and take messages then distribute to the proper employee
- Watch security cameras and maintain awareness of who is entering or in the immediate vicinity of the Academy
- Receive packages and mail that are delivered to the Academy and distribute to correct individuals as items come in.
- Use the lobby TV at the front desk as reference for the day’s events, as well as us TripleSeat schedule software.
- Ensure the correct team/party is on the field they have been assigned
- Knowledgeable about UYA Programming to adequately answer parents’ questions (i.e. which sports are offered, which age groups are eligible, when sessions begin/end etc.)
- Help resolve any conflicts that may arise or refer to a full-time employee if on site or the Facility Lead
- Represent the Royals Organization in a professional manner
- Monitor and perform laundry daily or as necessary to ensure the Athletic Training and Concessions teams have clean towels
- Ensure all guests whether they be open gym participants, contractors or programming parents correctly log in via the iPad at the front desk or by the QR code posted through out the Academy. View who is signed it and confirm its accuracy via the monitor at the front desk.
- Help resolve any conflicts that may arise or refer to a full-time employee on site or the Facility Lead (part time employee)
- Maintain the cleanliness and organization of the front desk, lobby area and concessions stand.
Position Qualifications, Skills, and Experience Required:
- Clear and effective communicator
- Superior interpersonal skills
- Strong organization skills
- Demonstrated experience taking instruction and preforming duties assigned
- Dependable and trustworthy
Physical Requirements:
- Ability to lift items weighing as much as 75 pounds
- Must be able to work in a seated position for majority of workday
- Must be able to be productive utilizing a computer keyboard and telephone
- Must be able to be productive in a work environment where the noise level can be high at times
- Specific vision abilities include close vision and ability to adjust focus
- Must be comfortable walking to navigate the facility to access the office, concourse, etc.
- Must be able to work extended hours and/or weekends as required by deadlines and event scheduling
The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently is required to sit for long periods of time; walk; use hands, handle, or feel.
This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at
[email protected].
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
