Job Title: Director of Ticket Operations

Department: Ticket Sales, Box Office

Job Reports To: Senior Director of Ticket Operations

Status: Exempt

Major Responsibilities/Activities:

• Manage all aspects of assigned events inclusive of ticketing for concerts and events including event set-up, maintenance and reconciliation.
• Send communication and make Arena staff aware about upcoming events.
• Work with Premium Seating Department in creating event announcements including their pricing, fee structure, sightlines, etc.
• Distribute onsale and other memos to the arena staff, coordinate with marketing department on presale, event and other announcements.
• Create all discount and complimentary memos.
• Build suite, dinner, and parking events.
• Work directly with promoters and various arena departments throughout the building of an event.
• Create scalings/projections for concerts, sporting events, family shows, etc.
• Place holds on Ticketmaster for the promoter and others involved with the event.
• Send audits, holds, pricing, ticket templates and other items for approval.
• Serve as supervisor and/or the direct ticketing contact for promoter and all departments on event days.
• Help the promoter and artist to release, open, and handle purchase of holds and releases.
• Confirm Ticketmaster Software and Hardware is in working order on event days.
• Work with Event Services and Operations departments on sightline issues and floor setups.
• Work with Accounting Department on event settlements and promoter cash requests.
• Process orders and requests including from Premium/Suite and other departments along with promoter and artist needs.
• Function as contact with Ticketmaster on all assigned events.
• Make sure that all online maps and customer information is correct.
• Create service charges to apply to the ticket prices and event setup memos for further information.
• Responsible for ensuring quality customer service for all Bridgestone Arena patrons
• Perform all other related duties as assigned

Minimum Requirements:

• Four-year (4) college degree in business or a related field
• Four (4) years experience in computerized ticketing industry (ideally Ticketmaster products including but not limited to TMWin99, Archtics, FanTM, TM One, etc.).
• Two (2) years experience in a customer service field
• Solid knowledge & proficiency in Microsoft Office – Word, Excel, etc.
• Strong organizational & time management skills
• Must be detailed oriented & capable of juggling multiple projects
• Strong verbal and written communication skills
• Work long, uncommon hours including nights, holidays and weekends (may be required at times)

Essential Physical Functions:

• Required to work long hours on event days
• The ability to lift approximately 50 lbs.

Equipment Used:

• Ticketmaster / Archtics ticketing system