COMPANY BACKGROUND
The Reno Aces, Triple-A affiliate of the 2023 National League Champions Arizona Diamondbacks, is Northern Nevada’s premier professional sports organization. Located at the base of the Sierra Nevada mountains in the heart of downtown Reno, the Aces boast excellence on and off the field. A two-time Pacific Coast League champion (2012 and 2022), the club set a new franchise record in wins in 2023 while being supported by an outstanding fan base, enjoying the highest attendance at Greater Nevada Field since 2015.
COMPANY VALUES
HOME means Nevada and the Reno Aces pride themselves on the values of Honesty, Opportunity, Memories, and Energy. We are looking to welcome talented individuals who share the organization’s core values and are looking to explore professional growth opportunities in the sports industry.
POSITION SUMMARY
The Director of Ticket Operations is primarily responsible for overseeing all functions of the Ticket Office and ticket sales.
ESSENTIAL DUTIES
- Lead management of Tickets.com/ProVenue as ticket providers and database management.
- Oversee and maintain the use of Tickets.com registered developers such as FEVO and StellarAlgo.
- Design and implement sales strategies with the Sales Department for season packages and group products, aiming to maximize revenue generation.
- Develop protocols and strategies that will lead to more than 400k+ in annual ticket sold and processed.
- Responsible for all revenue, game-day and settlement reporting to Leadership.
- Manage and provide guidance to the Ticket Operations Coordinator, overseeing daily activities and fostering professional growth.
- Manage daily operation of the Ticket Office including, monitoring and evaluating employee performance, handle grievances, according to our policies on both game and non-game days, and finalizing work schedules and payroll.
- Determine staffing requirements, interview, hire, and aid in training Ticket Office employees.
- Manage secondary ticket sales and Event Dynamic platform.
- Collaborate with Special Events on creation and sales of non-baseball events.
- Coordinate with Marketing Department on single game initiatives and special pricing offers.
- Manage online presence of Ticket Operations, namely single game sales, season ticket packages, group sales and the MyTickets portal.
- Set up and maintain all necessary hardware, such as computers, printers, scanners, and server
- Other duties as assigned
QUALIFICATIONS
- Bachelor’s Degree preferred
- Three or more years' experience in managing the daily operations of a ticket office.
- Experience in sports industry preferred.
- Knowledge of various ticketing software programs, preferably Tickets.com.
- Experience in all types of ticketing sales, including group and season packages.
- Proficient in Microsoft Office.
- Strong management and supervisory skills.
- Ability to effectively communicate with customers, staff, peers, and management of all levels.
- Highly organized with great attention to detail.
BENEFITS
- Paid time off
- 401(k)
- Health, Dental, Vision insurance
- Life and Disability insurance
- Professional Development Reimbursement Program
- Generous employee gear kits
- Complimentary tickets to games and events held at Greater Nevada Field
- Retail and Food discounts
WORK ENVIRONMENT
- Work in fast-paced environment
- Flexibility to work long hours, evenings, and weekends
- Minimal travel required
PHYSICAL REQUIREMENTS
• Must be able to lift and carry up to 50 pounds
• Ability to stand and walk for extended periods of time, stoop, kneel, crouch, and climb stairs
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
