Job Summary:
Are you an enthusiastic, highly motivated, philanthropic, and hard-working individual? Do you strive to craft memorable moments for people you meet? Then we want you to represent the Detroit Tigers Foundation during game days and events this season! The Detroit Tigers Foundation, an affiliate of Ilitch Charities, is seeking game day and event support staff to help the Foundation continue to increase its impact on the community. The role will include supporting game day efforts such as the 50/50 Raffle, as well as event-based fundraisers like Keeping Kids In The Game. The Detroit Tigers Foundation 50/50 Raffle takes place on Opening Day, as well as during all Thursday, Friday, Saturday, and Sunday Tigers home games at Comerica Park. One lucky winner receives 50% of the jackpot and the remaining 50% is directed to the Detroit Tigers Foundation to support ongoing charitable efforts. On game day, you will be responsible for assisting the Detroit Tigers Foundation team with 50/50 Raffle execution and management beginning prior to when doors open through either the end of the selling period or the end of the game (subject to change based on game and individual responsibilities). This is an excellent opportunity to share your expertise while learning more about our growing and exciting sports and entertainment organization that values your initiative, creativity and drive for results. This is a seasonal, part-time position and is based in Detroit, MI.
Key Responsibilities:
• Assist in achieving Detroit Tigers Foundation fundraising goals through in-game and event-based initiatives
• Approach and speak to a large number of fans each game
• Use mobile handheld or stationary device and printers for 50/50 Raffle tickets
• Communicate and educate fans about 50/50 Raffle details and rules
• Represent the Tigers and the Detroit Tigers Foundation in a positive manner as brand ambassadors, while providing world class service to our fans
• Understand the mission of the Detroit Tigers Foundation and effectively communicate and deliver information regarding the Foundation’s charitable endeavors Ensure service standards are consistently met and reflected in individual shop scores and assessments
• Occasional set up, tear down, and storage of 50/50 Raffle equipment and kiosks
• Assist with supervising and training 50/50 Raffle volunteers
• Assist with troubleshooting and in-game management of raffle volunteers, supplies, kiosks, tablets and printers
• Arrive at Comerica Park prior to game time (arrival time is set by the manager and communicated for each game)
Required Knowledge, Skills and Abilities:
• Experience in customer service and/or sales Excellent oral communication skills
• Detail oriented with the ability to work expertly in a fast paced environment
• Ability to interact positively with fans and other motivated, high-energy sales teammates
• Dedicated to a solution-oriented approach when challenges arise18 years of age or older by first day of employment
• Attend mandatory, paid group training session before Opening Day
Preferred Knowledge, Skills and Abilities:
• Experience working in the Sports & Entertainment Industry preferred.
Working Conditions:
• Able to remain standing for extended periods of time
• Able to walk up and down multiple flights of stairs throughout shift
• Able to lift up to 20 lbs. TIME COMMITMENT: Work Thursday, Friday, Saturday and Sunday home games April through October, with the possibility of post season games
• Able to work non-traditional hours according to the Tigers home schedule and non-game fundraising events as needed Typical Raffle hours*:Typical Raffle hours*:7:10 Game: 5:00 pm – 10:00 pm6:10 Game: 4:00 pm – 9:00 pm4:10 Game: 2:00 pm – 7:00 pm1:10 Game: 11:00 am – 4:00 pm *Subject to change based on weather and length of game
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Detroit Tigers.
Detroit Tigers is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
