Desktop Support Coordinator
JOB TITLE: Desktop Support Coordinator
DEPARTMENT: Information Technology
WORK LOCATION: Edmonton
REPORTS TO: CFO & VP Business Administration
JOB DESCRIPTION:
● Respond to Football & Business operations IT support requests
● Install, configure & support workstations, laptops, tablets and iPhones
● Maintaining an inventory of company hardware and software
● Managing User accounts and managing access control
● Assist in managing & maintaining the network of servers, computers and software used across the organization
● Provide end user support onsite during normal hours of operation and via e-mail, phone and/or remote tools outside of normal hours of operations
● Complete other responsibilities consistent with the role
KEY ACCOUNTABILITIES:
Business Operational Duties
· Support end users in their use of systems & technology
· Develop and maintain installation and configuration procedures
· Monitoring system performance and troubleshooting issues
· Manage and maintain the organizations mobile devices
· Identify areas of cost savings as appropriate
· Research new technologies and their impact to organizational activities
System Support
● Provide support for hardware installations, upgrades, failures
● Provide guidance and support for system upgrades, installations and maintenance both at a hardware and software level
● Provide user support for authorized software applications
● Participate in the planning and implementation of system installations in both instructional and administrative systems
● Work with vendors to ensure systems and software applications interact appropriately with existing applications and operating systems
● Install and maintain routers, switches, firewalls, servers, copiers and printers
● Perform network monitoring and troubleshooting, identifying potential problems that may affect network performance or stability
Network Support
● Assist in providing network infrastructure support, of wired and wireless networks
● Assist in providing support for all networking equipment (servers, routers, firewalls, storage, switches, etc.)
GAME DAY DUTIES:
● Help to ensure all Corporate & Stadium technology is functional and effective on game days, including:
· Point of Sale systems
· 50/50 Draw hardware & software
· Staff radios
· Digital signage and menu boards
SKILLS & PROFICIENCIES DESIRED:
● MS Windows desktop operating systems
● Windows Server configuration & administration
● Active Directory & Group Policy management would be an asset
● MS Azure &/or Intune administration experience an asset
● any Mac OS experience an asset
● Experience of virtualization an asset
● Analytical and problem-solving skills
● A good level of general IT knowledge
● Excellent customer service skills, face-to-face and over the phone
● Ability to occasionally lift heavy items (30 lbs)
● Ability to work with a flexible schedule and be available on call and on weekends if needed
EXPERIENCE: 0 - 2 years
EDUCATION & TRAINING:
Degree related to Computer Sciences, Network Administration or Systems Administration desired. Equivalent experience & industry qualifications will be considered.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
