Food & Beverage: Catering Operations Manager (Full-time)
Trail Drive Management Corporation – Dickies Arena of Fort Worth, TX
Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC).
Dickies Arena hosted 172 events in our last fiscal year and has been nominated for Arena of the year by both the Academy of Country Music and Pollstar Magazine in 2022 and 2023. The arena now ranks 2nd in gross ticket sales and attendance in Billboard Magazine’s Worldwide Boxscore Midyear chart among venues of similar size. Our team is growing, and we are looking for energetic and motivated individuals to join us on the journey!
Reports to: Catering and Sales Manager
Classification: Full-time
Job Description:
The Catering Operations Manager is responsible for overseeing a wide variety of activities including, but not limited to, pre-event setup, event day operations, event specific opening/closing/check-out, reporting, payroll, menu build/spec/design and guest relations. Another primary function of this position is to serve as a team member liaison and support the development and implementation of new ideas, practices, and policies. The Catering Manager assists in monitoring staff, ensuring safe sanitation procedures, and responsible service of alcohol, while striving for an optimal experience for guests. Days of week, shifts, hours & total hours per week for this position fluctuate depending upon arena event schedule. The Catering Manager will work closely with Dickies Arena Event Managers and the entire Food & Beverage Management team to provide insight into specific guest details/needs for each event. The Catering Operations Manager is a full-time position that reports to the Catering and Sales Manager.
QUALIFICATIONS:
- Must be a minimum 21 years of age.
- Two (2) years of supervisor and or management experience in food and beverage; preferably in an arena, restaurant or banquet setting, or experience deemed equivalent.
- Candidate should be knowledgeable in Microsoft applications (Word, Excel, PowerPoint, and Outlook).
- Possess excellent interpersonal skills and diplomacy.
- Possess excellent written and verbal communication skills.
- Ability to multi-task.
- Strong attention to detail and proven customer service skills
- Exceptional organization and prioritization.
- Works well with others, establishing and maintaining effective relationships with fellow workers and supervisors.
- Ability to lift, push, and pull up to 50lbs.
- Must be available to work an irregular schedule.
- Must be able to work extended hours due to business requirements including early mornings, late nights, weekends, and holidays.
- Must be able to work in an environment with fluctuating temperatures.
Essential Duties (Include, but are not limited to the following):
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Assist the Catering and Sales Manager with BEO builds and update of all computer software/ Point of Sale System with the appropriate event information, menu selections, item descriptions, and prices.
- Assist the Catering and Sales Manager with hiring, scheduling, labor budgeting, payroll, and set up, operating, and closing of events.
- Direct any other inquiries (not regarding catering food and beverage) to the correct entity and/or personnel.
- Organize and maintain filing system of events including all rodeo, sporting, concerts, private and other events.
- Create and update various F&B documents such as inventory forms, consumption tracking, venue details, menu specs, and feedback forms as needed.
- Have complete knowledge of all menus, items, ingredients, and presentations.
- Work closely with the culinary leadership team; ensure appropriate production levels, waste management/ prevention & tracking if applicable, assist with menu development, ensure accuracy in executions of all special requests, etc.
- Conduct pre-shift meetings.
- Handle requests and queries appropriately.
- Visit each catering location to ensure the atmosphere and quality of the presentation reflects the Dickies Difference for our clients and their guests before they arrive.
- Form a professional relationship with all interdepartmental personnel within Dickies Arena & Trail Drive Management Corp.
- Expedite the communication of special food and beverage requests, late food and beverage orders, changes to any food and beverage orders, and guest-related issues to the appropriate entities.
- For each event assist with the preparation and distribution of event information and notes to all chefs, supervisors, and catering (culinary when applicable) team members.
- Ensure all event locations are clean and all drinks and food are disposed of after each event.
- Supervise closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking cabinets (where applicable), restocking items, turning off lights, locking doors, completing daily Closing Duty.
- Checklist tasks and event paperwork; including but not limited to consumption sheets, ending.
- Inventory, requisitions, final billing documents. Monitor smallwares and report repairs/orders as needed.
- Develop and implement training procedures and documentation.
- Support the event operations team as needed.
- Clearly communicate all necessary information throughout the food & beverage department, events team, client coordinator/ host, etc.
- Understand and assist with execution of responsible alcohol service.
- Understand and assist with execution of sanitation and food safety as it relates to the food and beverage industry.
- Be comfortable with the arena and know how to navigate personally, as well as assist guests.
- Support any other Food & Beverage departments as needed.
- Support any other tasks as assigned by the Dickies Arena Leadership Team.
Competencies:
- Communication Proficiency
- Ethical Conduct
- Leadership
- Problem Solving/Analysis
- Strategic Thinking
Supervisory Responsibility
Exercises general supervision of up to 100 catering team members per event.
INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social demands:
While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills with internal and external clients. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.
Physical demands:
While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio and in-person with others and exchange accurate information. Employee will regularly spend most of their shift standing and walking, traversing stairs, with limited to no sitting. Employee may occasionally be asked to drive company vehicle (once/if certified). Employee will be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations, or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more. Employee must be comfortable with raised volume and/ or dark lighting in specific event settings.
Work environment:
The duties of this position are performed primarily indoors but do require frequent movement in and out of controlled temperature units such as refrigerators and/or freezers. The noise level in the work environment is usually moderate, with the exception of event days, where the sound levels may be higher than moderate. Employee will be occasionally exposed to outdoor weather conditions, year-round. Employee will be exposed to and working in extreme temperatures when utilizing various pieces of equipment.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Disclaimer:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
