The Houston Texans are seeking an individual for the position of Battle Red Representative.
The Texans CHARGE
Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving
The Texans Teammate Habits:
Dedication to the Team
Be Adaptable
Passion for Work
Win with Integrity
Own the Outcome
Basic Function:
The Battle Red Program is an opportunity for teammates to work gamedays or year-round and gain exposure to working in sports full time.
- Provide, assist, and participate in the execution of programs and events that promote the Houston Texans and enhance the guest experience.
- Assist with numerous internal Club departments with a variety of administrative tasks as assigned based on tier system.
Duties & Responsibilities:
- Assist Club and Club staff in a professional manner on all Texans gamedays, LSSE Events and duties within the Business operations offices.
- Provide excellent customer service through effective verbal, written and interpersonal communication with fans/customer, other teammates, and Club providers at all Club gamedays and other Club events.
- Exemplify the “5 Ways of Being a Texan” by utilizing SMILE: Smile and welcome each and every guest with “Welcome to Gameday! Go Texans”; Make eye contact, be professional and engage all guests; Inquire often, “How can I help?”; Listen, respond, and confirm resolution; Exceed expectations and leave all guests with a positive, lasting impression.
- Maintain interactive game equipment and execute interactive game activities at assigned events.
- Distribute designated inventory and promotional items to fans or guests as needed.
- Assist in the planning and execution of assigned Club events.
- Ensure successful sponsorship activations at games and other events by maintaining, in good condition, sponsor gameday signage and other activation elements.
- Load, unload, drive and clean Club vehicle after events as may be required.
- Report promptly for all assigned shifts at games and designated events.
- Attend and/or complete any required orientation and training.
- Perform various other duties as may be assigned by the Guest Experience Coordinators.
- Subject to reasonable accommodations, position requires face-to-face personal interaction with other Club personnel and fans at Houston Texans home games, at other Houston Texans sponsored events held in and around NRG Stadium and/or NRG Park and at other locations in the Houston metropolitan area; therefore, responsibilities must be physically performed at the designated location and not in a telecommuting manner
Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.
Education/Experience:
- High School Diploma required.
- Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.
- Effective verbal and written communication skills.
- Strong interpersonal skills and the ability to develop solid working relationships at all levels across the organization and externally.
- Ability to work independently with minimal direction to complete personal goals and as a team member in order to accomplish department goals.
- Excellent customer service skills.
- Excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines.
- Ability to maintain confidential and/or proprietary information.
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
Title: Battle Red Representative
FLSA Status: Hourly, Non-Exempt
Department: Guest Experience
Reports to: Guest Experience Coordinator
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
