ABOUT ELEVATE:
Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more. Our team of 200+ employees spans the globe within 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on
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ACCOUNT MANAGER, MEMBERSHIP SERVICES – OVERVIEW:
Elevate is excited to hire key ticket sales team members for a new project in the Washington D.C. area, starting in early 2024. In collaboration with our client, this is an opportunity for individuals to be part of disrupting the industry and growing attendance and revenues for a premier sports franchise.
The Account Manager, Membership Services is responsible for maximizing Season Ticket Member retention by providing first class customer service and developing personal and long-term relationships with Account holders. By developing authentic relationships with your assigned book of business, this role will contribute to new business revenue growth too.
RESPONSIBILITIES:
- Develop and maintain positive relationships with assigned Season Ticket Members via outbound calls, face to face interaction at games, Season Ticket Member Events, and other creative ideas.
- Responsible for executing annual Season Ticket Member renewal campaign.
- Identifies opportunities for upselling, cross-selling, add-on, and referrals.
- Prospect, establish, research and close sales leads through cold-calling, appointments and networking.
- Meet or exceed weekly/monthly sales and prospecting goals.
- Field and respond to all season ticket member inquiries, requests, concerns, feedback, etc. within 24-businses hours.
- Educates Season Ticket Members of all applicable Membership benefits, programs, rewards, experiences and events.
- Performs required number touch points outlined by Ticket Service Management in conjunction with Business Intelligence team to maximize Season Ticket Member Account satisfaction and retention.
- Participates in the planning, facilitation and execution of exclusive season ticket member events throughout the calendar year.
- Utilizes CRM to track and report progress of relationships and touchpoint system with Season Ticket Members, as well as to ensure client profiles are always up to date.
- Attends and works all home games in Season Ticket Member areas and other responsibilities on gameday/non-gameday.
- All other responsibilities as required.
QUALIFICATIONS:
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
A. Education and/or Experience
- Bachelor’s degree in business, Sports Management, Marketing or related field preferred.
- Minimum of 1-2 years’ related experience working in professional or collegiate sports preferred.
- Experience with Archtics & Ticketmaster ticket systems preferred.
B. Knowledge/Skills/Abilities
- Highly proactive, goal oriented and motivated with a positive attitude.
- Very strong interpersonal and communication skills with a passion for providing great customer service.
- Coordinate changing priorities in a dynamic, high pressure, fast paced environment.
- Ability to coordinate multiple tasks and creatively solve day-to-day challenges.
- Extremely organized with a high attention to detail.
- Strong work ethic – must be a team player with a “get the job done” attitude.
- Advanced knowledge of Microsoft Office applications, including Power Point, Word, Excel and Outlook.
- Ability to work flexible hours, including but not limited to evenings, weekends and holidays.
POSITION DETAILS:
- Full Time, Non-Exempt
- Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance + FSA, HSA, and more
- 401k Employer Match after meeting eligibility requirements
- 9 Paid Holidays and Unlimited PTO
WORKING CONDITIONS
Travel Requirements
- Local travel to in-market events is required
Physical Demands
- This position requires the ability to lift up to 10 pounds and move around event spaces during attendance at events
Work Environment
- The incumbent primarily works in an office environment, however, is expected to attend all events
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [email protected]. We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.
